FAQ

Do you offer a bulk / corporate rate? 
Yes we do for a min. of at least 10 quantity on any same product. Do contact us on Instagram @moodbyjo to chat. 

I would like to build my own box instead, is that possible? 
Yes of course! Do speak with us on Instagram @moodbyjo and we'll curate and quote you accordingly. 

Do you offer customisation? Wedding favours, PR Kits, Corporate Gifting etc. 
Yes we do offer customisation. We're able to curate specific products, sticker printing, artwork design, and more to cater to your needs. Drop us an email or contact us on Instagram @moodbyjo to chat.  

Recipient received the mood box and there is a defect in my product. What should I do? 
We're so sorry you had to experience this. All of our products are carefully inspected before they are shipped. Due to the nature of our products, please note that returns or exchanges will not be acceptable for products that have been used and/or damaged beyond use. 

However, we will do our best to accommodate replacements for damaged products during shipment. Please reach out to us at hellomoodbyjo@gmail.com or pop us an Instagram DM with your invoice number and we'll get back to you as soon as possible to clarify and rectify the matter. 

Still got a question? Drop us an email on the contact us page or DM us on Instagram @moodbyjo.